Product returns

Order cancellation

If the online order has been completed, but the product has not been shipped, the customer can cancel his order

either by calling 25 588080 or by sending an email to the company via( info@bausteel.eu ) , in order for the company to cancels the order.

The store in case it finds a defect in the product or in its packaging, as well as in case of loss if it is a living organism,

is entitled to cancel the order and return to the customer any deposit received for this product. In this case the Customer

will be informed if he wishes the rest of the things of his order and after his consent these will be sent.

After sending the product, the following applies.

Product returns

General company return policy

If for any reason one of our products does not satisfy you, you can return it and replace it with another.

According to the general return policy of the company, the customer is entitled to return products and request their replacement within 20 days

from the sale and only if the products are new, have not been unsealed or their packaging has not been violated as follows and are accompanied by legal documents. In this case,

the customer bears the corresponding cost of transporting old and new product.

In addition to the above, the customer is entitled to withdraw from the distance contracts within 14 calendar days without giving any explanation and to return the purchased products and to request a refund and only if the products are new, they have not their packaging is sealed or not tampered with and is accompanied by legal documents (receipt, invoice, etc.).

The withdrawal period expires 14 calendar days from the next day of delivery of the products to the customer or to a third party other than the carrier indicated by the customer.

In order to exercise the right of withdrawal, the customer must inform the company of his decision to withdraw from this contract with a clear statement (eg a letter to be sent to the email address info@bausteel.eu

In order to comply with the withdrawal period, it is sufficient to send the declaration of exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If the customer withdraws from the concluded contract, the company will return all the money received from him, except for the delivery costs,

without undue delay and definitely within 14 calendar days from the day the decision to withdraw from the contract is notified.

The company will make the above refund using the same payment method that the customer

used in the original transaction, unless something else has been expressly agreed. In any case, no refund will be charged as above.

The company is entitled to delay the refund until it receives the goods back or until the customer provides proof that he has sent the goods back, whichever comes first.

The customer must send the goods back or deliver them to any physical store of the company, without undue delay and definitely

within 14 calendar days from the day he stated that he is withdrawing from the contract. The deadline is considered to have been met if the goods are sent back before the end of the 14 day period.

In case of withdrawal, the customer will be charged with the corresponding cost of returning the goods, except in cases of

return to a physical store and in cases where through fault of the company were sent incorrect products or products with real defects,

so the company assumes any shipping costs and new product.

Exceptions to the right of withdrawal - return

The return and withdrawal rights provided above do not apply in the following cases:

supply of domestic and foreign goods by special order of the consumer

supply of goods manufactured to the specifications of the consumer or clearly personalized goods

supply of sealed goods which are not eligible for return and which have been unsealed after delivery

supply of goods which, by their very nature, are inextricably linked or linked to other elements

supply of digital content not provided on a material medium, if the execution started with the prior explicit consent of the consumer

and the confirmation on his part that he thus loses his right of withdrawal

supply of living organisms

Responsibility of the seller for real defects or lack of agreed properties

In any case, the company is responsible for real defects or lack of agreed properties. These rights are barred after two years from the conclusion of the contract.